Shipping and Returns Terms and Information

Some of our most frequently asked questions revolve around shipping details. Information on shipping times and process are below. As a reminder, you can estimate your shipping costs in the shopping cart before placing an order.

When Does My Stuff Ship?

We aim to ship overnight orders received by 2PM EST Monday - Friday. Orders received after this time will be shipped the next working day.

On rare occasions we are unable to make this target due to operational constraints. If a significant delay is expected, we will inform you via email.

Shipping Methods

We offer a variety of shipping methods so that you can choose the one most suitable option for your region and the urgency of your order. Below are the most standard services and prices used.

Note: for accurate shipping costs, use the shipping costs calculator in your shopping cart.

United States

Service Time*



First Class Mail (3-5 days, typically)



USPS Priority Mail (2-3 days, typically)



USPS Express (overnight, typically)



Free Shipping (U.S. only)

All orders that are over $100 and shipping to the United States are eligible for free USPS shipping.

International for smaller items, including E3D Hotends, replacement parts, accessories, etc.

Service Time*



First Class Mail



USPS Priority Flat Rate Envelope



USPS Express Flat Rate Envelope



DHL Express



International for larger items, including Filastruder, Filawinder, etc.

Service Time*



USPS Priority International



USPS Priority Express    




*All delivery times are estimates and shown in working days.

**All prices listed are to serve as most common prices used for shipping. For an accurate shipping cost, click the cart icon and estimate your shipping costs accurately to find the best shipping options for your needs.

Return Policy

We understand that from time to time you may wish to return a product to us.

We have created this 30-day return policy to enable you to return products to us in appropriate circumstances.


You are entitled to return a product to us where:

 (a) we receive the returned product within 30 days following the date of delivery of the product;

 (b) the returned product is unused, and otherwise in a condition enabling us to sell the product as new;


If the item returned is in re-saleable condition, we will issue either a refund or an exchange of the product.

If the product is returned for being faulty, Filastruder will review the condition of the product upon return. If the product is found to be faulty, Filastruder will cover all postage costs and replace or refund the item.

Returns Procedure

Contact must be made to Filastruder via the contact us form no later than within 30-days after receipt of the product.

Once we have been informed of the return, it is your responsibility to return the item using a tracked shipping service. A tracking number must be provided to us no later than 7 days after the return has been accepted. Filastruder will not accept liability for any items lost in shipping.

Improper Returns

Where you return a product in violation of this policy (and where you do not have any other legal right to return the product);

(a) we will not refund or exchange the product

(b) we may retain the returned product until you pay any additional amount we may charge for redelivery of the returned product